Returns & Refunds Policy

At AVERUNE, customer satisfaction matters to us. We want you to enjoy your shopping experience and receive products that meet your expectations.

Please review the following information before placing an order.

Made-to-Order Products

Many AVERUNE products are made to order. Because production may begin after an order is placed, returns or exchanges for reasons such as a change of mind, incorrect size selection, or personal preference may not always be available.

Please review the individual product details and size information carefully before purchasing.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact our customer support team.

To help us review your request, please provide:

• Your order number.

• A clear description of the issue.

• Clear photographs showing the affected product, where applicable.

We will review the information and guide you through the available resolution.

Refunds

If a refund is approved, it will be processed according to the applicable payment provider's procedures and timelines.

The refund method and processing time may depend on the original payment method.

Exchanges

Exchanges may be limited because many products are made to order.

If you receive an incorrect or defective item, please contact us so we can review your situation.

How to Contact Us

For return, refund, or product-related concerns, please visit our Contact Us page and provide your order details.

Our team will review your request and respond with the next steps.

Important Information

This page provides general information about our returns and refunds process. Your purchase remains subject to applicable consumer protection laws and the specific terms presented at checkout.

Thank you for choosing AVERUNE.

DREAM • WEAR • LIVE BETTER